How much does it cost?
How can I make the call?
What is “Meet
Me” or Dial-In teleconferencing?
Why do you assign a regular
phone number for non-US and non-Canada participants?
What is Dial-Out teleconferencing?
What payment options
can I use?
How will Bigfoot Conference
Call™ bill me?
Is there a customer service
representative I can ask for help from?
How many parties may participate
on one call?
Do I get charged if
the other party I’m dialing is busy, does
not answer or
reached
a voicemail?
How do I call international
participants and what are the rates?
Can I use Bigfoot Conference
Call if my modem is using the phone line?
Do I need special equipment
for the Bigfoot Conference Call?
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How much does it cost?
Bigfoot Conference Call™
is convenient and affordable. There are no monthly
or per-call surcharges. You pay only for what you
use at US 15 cents/minute per participant!
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How can I make the call?
You
can do teleconferencing in two ways. You can use
“Meet Me”/ Dial-In teleconferencing
or Dial -Out teleconferencing. You can use “Meet
Me” or Dial-Out teleconferencing one at a
time.
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What is “Meet Me” or Dial-In teleconferencing?
With
“Meet Me” or Dial-In teleconferencing,
you can set the time for everyone to dial-in and
join the teleconference. Just inform the participants
the time and day you want them to join the teleconference
and give them the toll-free and/or regular phone
number and a pass code. You will be given an individual
toll-free number, a regular phone number and a pass
code upon signup for a Bigfoot Call Conference account.
The toll-free number is for the participants from
US and Canada. The regular phone number is for non-US
and non-Canada participants. It will only cost you
(host) an affordable rate of US 15 cents/minute
per participant.
Example:
5 people talking for 30 minutes within US
US 15 cents x 30 mins x 5 = $22.5
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Why do you assign a regular phone number for non-US
and non-Canada participants?
The
reason for this is because non-US and non-Canada
participants can’t call a US toll-free number. Participants
calling the regular phone number will have to pay
their own local carrier for the long distance call.
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What is Dial-Out teleconferencing?
In
the Call Manager, you will have sole control of
the teleconference. Just enter the phone numbers
of the participants, press “Call Now”
and our system will automatically invite them to
join the teleconference. The host is charged US
15 cents/min per participant for US and Canada participants.
You (host) will pay the call charges based on the
Bigfoot call rates for international participants.
Call rates vary for each country but the same rates
are applied for day/night/weekend when the call
is made. Click
here.
Example:
Call to a regular line in Japan, India and US for
30 minutes
Japan
rate – US 78.5 cents x 30 mins. = $22.55
India
rate – US 15.8 cents x 30 mins. = $
4.74
USA
- US 15 cents x 30 mins. =
$ 4.50
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$
31.79
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What payment options can I use?
We
accept VISA, Mastercard, AmEX and Discover card
payment for individual retail users. For corporations
desiring invoices, Bigfoot Conference Call™
will take down your credit card information for
reference and invoice you once a month.
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How will Bigfoot Conference Call™ bill me?
If
you are paying by credit card, Bigfoot Conference
Call™ will bill your credit card after you
make your conference call. You can view the conference
call log for a detailed report of previous calls.
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Is there a customer service representative I can
ask for help from?
Yes,
you can email us at infocc@bigfoot.com
or call our toll free at 1 866-300-7155
to speak to a Customer Service Representative.
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How many parties may participate on one call?
You
can have up to 100 participants at a time on Bigfoot
Conference Call™.
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Do I get charged if the other party I’m dialing
is busy, does not answer or
reached a voicemail?
No, you will not be
charged if the other party is busy or does not answer.
If you’ve reached a voicemail box, the system
will ask you to press “1” to continue
the call. If you do not press “1” you
will not be charged for the call. However, if you
proceed, you will be charged for the call.
You
may also try using the “caret (^),”
feature. The host & the participants' numbers
can be prompted to use this feature. The audio prompt
requesting to press “1” will no longer
be heard but instead will hear a recording “your
conference call will begin as soon as we reach the
other party.” With the caret (^) feature,
the host is automatically billed if connected to
a voicemail.
Sample dialing using a caret: 12036181811^ or +63324162088
x 205^ (205 – local extension)
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How do I call international participants and what
are the rates?
To
make international calls, you can use “Dial-out”
conferencing (See above). Bigfoot Conference Call™
users in the U.S. can include conference call participants
from anywhere in the world and we work to find you
the best long distance rates. To view the rates
by country, click
here.
Remember
that for Dial-In conference calls where participants
dial into your conference call number and enter
a pass code to participate, international parties
can do exactly the same and they pay for the long
distance call. Either way, including international
participants is as easy as including domestic ones.
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Can I use Bigfoot Conference Call if my modem is
using the phone line?
Yes,
but you must sign out after you’ve initiated
the conference call. Bigfoot Conference Call will
try to connect 3 times at 30-second intervals.
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Do I need special equipment for the Bigfoot Conference
Call?
All
you need is a computer, Internet access and a regular
phone line.
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